Factors Impacting the Success of Electronic Government: A Micro Level and a Back Office View

The author’s goal in this study is to investigate factors that impact the success of electronic government. The focus in this study is on several organizational and personal characteristics, including age, tenure, information system (IS) experiences, gender, education level, nationality, training in information system (IS), position, and experience in current job. The study is then applied to Kuwait, and electronic government success is measured using information system usage. The findings indicate that four out of the nine factors impact electronic government success. These four factors are age, IS experiences, education level, and training in IS. The author then examines several research and practical implications.